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Terms of use

Terms of use of the website http://terramall.shop


These general terms and conditions govern the relationship between Terrasoft Bulgaria Ltd., hereinafter referred to as "Merchant", on the one hand, and the Users of websites and services located on the website http://terramall.shop, hereinafter referred to as users , from another.


Terrasoft Bulgaria OOD is a company registered under the Commercial Law of the Republic of Bulgaria with UIC 175300124 address Bul. Buxton Brothers, Bl.1, Vh.3, 1618 Sofia, Bulgaria, e-mail address csupport@terrahost.org, telephone +359888476261


Please read the published General Terms and Conditions in full before using the information and commercial services offered on the Site (hereinafter referred to as the Services).


This document contains information about the activities of Terrasoft Bulgaria OOD and the general conditions for using the services provided by Terrasoft Bulgaria OOD, regulating the relations between us and each of our users.


Confirmation of the General Terms and Conditions is a necessary and mandatory condition for concluding the contract between the User and the Merchant.


By accepting the General Terms and Conditions, the User agrees to have his personal data processed on the basis of the contract concluded between him and the Merchant.




For the purposes of these general terms and conditions, the following terms shall be understood as follows:


Website - http://terramall.shop and all its subpages.


Consumer - any natural person who acquires goods or uses services that are not intended for commercial or professional activity, and any natural person who, as a party to a contract under this law, acts outside his commercial or professional activity.


General Terms and Conditions - these General Terms and Conditions, which include terms of use, cookies, registration and delivery rules, voluntary dispute resolution, withdrawal and exchange forms and any other legally relevant information available on the Site.


Personal data - information about an individual that reveals his physical, psychological, mental, family, economic, cultural or social identity.


Service - any material or intellectual activity that is performed in an independent manner, is intended for another person and is not the main subject of transfer of possession of property.


Service contract - a contract, other than a contract of sale, under which the trader provides or undertakes to provide a service to the consumer, and the consumer pays or undertakes to pay the price for it.


Procedure for alternative settlement of consumer disputes - a procedure for out-of-court settlement of consumer disputes, meeting the requirements of this law and carried out by a body for alternative settlement of consumer disputes.

Using terramall.shop platform for offering weapons, drugs or any other unlawful content is strictly prohibided and such shops will be deleted without further notice.


Services provided


1. On the Site the Users have the opportunity to conclude contracts for service and delivery of the services offered by the Merchant.




2. Users use the interface of the website to enter into contracts with the Merchant for the offered servants.


2.1. The service contract is considered concluded from the moment of confirmation of the order by the Merchant


2.2. In case of impossibility to perform a service, the Merchant reserves the right to refuse the order.


2.3. After selecting one or more services offered on the Merchant's website, the User must add them to his list of purchase services.


2.4. When placing an order, the User receives an e-mail confirmation that his order has been accepted.


3. The Merchant has the right to refuse to enter into a contract with an incorrect User.


3.1. The Merchant has the right to treat the User as incorrect in cases where:


there is non-compliance by the User with the General Terms and Conditions;


an incorrect, arrogant or rude attitude towards the representatives of the Merchant has been established;


systematic abuses by the User against the Merchant have been established.




4. The prices of the offered services are those indicated on the Merchant's website at the time of placing an order, except in cases of obvious error.


4.1. The prices of the services include VAT, in the cases where its charging is envisaged.


5. The Merchant reserves the right to change at any time and without notice the prices of services offered on the site, and such changes will not affect orders already placed.


6. The Merchant may provide discounts for the services offered on the site, according to the Bulgarian legislation and rules determined by the Merchant. The rules applicable to such discounts are available at the place where the discount is displayed. Discounts can be provided in various forms (eg promotions, loyalty discounts provided individually, randomly or as a result of participation in a competition or customer survey).


6.1. Different types of discounts cannot be combined when ordering and purchasing the same service.




7. When the User returns a service with the right to a refund of the amount paid for any reason, the price subject to refund is reduced by the value of the discount received, applied to the service, and only the amount actually paid is refundable.


8. The user can pay the price of the ordered services using one of the options listed on the website. Payment is possible on the Site by the following methods:


through the PayPal firing system


9. If the User chooses a payment method involving a third party payment service provider, the User may be bound by the terms and conditions and / or fees of such third party.


10. The Merchant shall not be liable if a payment method involving a third party payment service provider is not available or otherwise does not function for reasons that cannot be attributed to the Merchant's fault.


Withdrawal from the contract and replacement


11. The User has the right to withdraw from the contract without stating a reason, without paying compensation or penalty within 14 days from the date of conclusion of the service contract by the User.


12. In order to exercise his right under this clause, the User must unambiguously notify the Merchant of his decision to withdraw from the contract, individualizing the goods / services he wishes to return, by providing all details of the order and delivery, including, but not only: content and value of the order, data of the person who made the order, etc.


13. The trader publishes on his website a form for exercising the right to withdraw from the contract.


14. In order to exercise the right of withdrawal, the Merchant provides the consumer with the option to fill in and send electronically via the website the standard withdrawal form or other unambiguous application. In these cases, the Merchant shall immediately send the consumer a confirmation of receipt of his refusal on a durable medium.


15. When in connection with the performance of the contract the Merchant has incurred expenses and the User withdraws from the contract, the Merchant has the right to withhold the respective amount for the incurred expenses or to demand their payment.


16. The consumer has no right to withdraw from the contract if the subject of the same are:


for the provision of services in which the service is fully provided and its performance has begun with the explicit prior consent of the user and confirmation by him that he knows that he will lose his right of withdrawal after the contract is fully performed by the trader.


17. The Merchant refunds to the User the price paid by him.


17.1. In case the consumer has made a payment under the contract with a bank card and has exercised his right to withdraw from the contract, the refund is made by ordering a reverse operation on the card with which the payment was made within 7 working days.




18. The user has the right to complain about any non-compliance of the service with the agreed / ordered.


19. The user has the right to complain about the service, regardless of whether the manufacturer or trader has provided a commercial guarantee


19.1. Complaints about services can be filed up to 14 days from the discovery of non-compliance of the service with the agreed.


20. The complaint shall be submitted orally on the telephone number indicated by the Merchant or in writing by the indicated e-mail, by mail or submitted to the address of the company. The merchant presents on his site access to a complaint form.


21. When filing a complaint, the user indicates the subject of the complaint, his preferred way of satisfying the complaint, respectively the amount of the claimed amount, and address, telephone and email for contact.


22. When filing a complaint, the consumer must also attach the documents on which the claim is based, namely:


receipt or invoice;


protocols, acts or other documents establishing the non-conformity of the goods or services with the agreed;


other documents establishing the claim on the grounds and amount.


23. Filing a complaint is not an obstacle to filing a claim.


24. The trader shall maintain a register of the submitted claims. A document is sent to the User on the e-mail specified by him, in which the number of the claim from the register and the type of the service are indicated.


25. When the Merchant satisfies the claim, issues an act to that effect, which is drawn up in two copies, and obligatorily provides one copy to the User.


Intellectual Property


26. The intellectual property rights over all materials and resources located on the Merchant's website (including the available databases) are subject to protection under the Copyright and Related Rights Act, belong to the Merchant or to the respective designated person who has transferred the right to use of the Merchant, and may not be used in violation of applicable law.


27. In case of copying or reproducing information beyond the permissible, as well as in case of any other infringement of the intellectual property rights over the resources of the Merchant, the Merchant has the right to claim compensation for the suffered direct and indirect damages in full.


28. Except as expressly agreed, the User may not reproduce, modify, delete, publish, distribute and otherwise disclose the information resources published on the Merchant's website.


29. The Merchant undertakes to take due care to ensure the possibility for the User for normal access to the provided services.


30. The trader reserves the right to suspend access to the services provided. The Merchant has the right, but not the obligation, at its discretion to delete information resources and materials published on its website.


Termination and cancellation of the contract


31. The trader has the right at its discretion, without giving notice to terminate the contract unilaterally, if it finds that the services provided are used in violation of these general conditions, the legislation of the Republic of Bulgaria and generally accepted moral norms.


32. Except in the cases provided for in these General Terms and Conditions, the contract between the parties is terminated upon termination of the Merchant's activity or termination of the maintenance of its website.


33. In addition to the above cases, either party may terminate this contract by giving one week's notice to the other party in the event of failure to fulfill its obligations under the contract.


34. The written form of the contract is considered complied with by sending an e-mail, pressing an electronic button on a page with content that is filled in or selected by the User or marking in a field (check box) on the website, etc. . similar in so far as the statement is technically recorded in a way that allows it to be reproduced.


Rescue clause


35. The parties declare that in the event that any of the clauses of these General Terms and Conditions prove to be invalid, this will not invalidate the entire contract or other parts thereof. The invalid clause will be replaced by the mandatory norms of the law or the established practice.

Modification of the general conditions

36. The Merchant undertakes to notify the Users of any change in these general terms and conditions within 7 days of the occurrence of this circumstance at the email address specified by the User.

37. When he does not agree with the changes in the general conditions, the User has the right to withdraw from the contract without stating a reason and without paying compensation or penalty. In order to exercise this right, the User must notify the Merchant within one month of receiving the notice under the previous article.

38. In case the User does not exercise his right to withdraw from the contract in the manner prescribed in these general terms and conditions, it is considered that the amendment is accepted by the User without objections.


Applicable law

39. The provisions of the current legislation of the Republic of Bulgaria shall apply to all issues not settled by these General Terms and Conditions.