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Frequently Asked Questions

Q: Why my European VAT number is not recognized?

A: To verify VAT we use VIES API of the European Community and it happen sometimes to drop the connection. Leave the VAT field empty and try again later.


Q: Can I use my own domain for my Internet store?

A: This option is available in paid subscriptions. Free plan can use only subdomain of terramall.shop.


Q: How can I change the header image of my shop?

A: In your control panel, upload your artwork as a single image slider.


Q: Well, I registered and can not login in my admin panel!

A: Please activate your admin user account, as per instructions provided in the activation email you received.