Standard form for exercising the right to complain:

To: Terrasoft Bulgaria Ltd. with UIC 175300124

I hereby inform you that I have found a discrepancy between the service (s) and the agreement.

Subject of the complaint:

…………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………… ………………………………

Ordered on / received on - …………………………………

Preferred way of satisfaction (check the desired option):

    Performing the service in accordance with the contract

    Deduction from the price

    Refund of the amount paid

I enclose the following documents (check the desired option):

    receipt or invoice;

    protocols, acts or other documents establishing the non-conformity of the goods or services with the agreed;

    other documents establishing the claim on the grounds and amount.

Amount of the claimed amount: …………………………………………………………………

Username (s): …………………………………………………………………

Address of the user (s): …………………………………………………………………

User signature (paper only): (

Date: …………………………………